Frequently Asked Questions

Ordering at Smartshop is simple. Watch the video for guidance.
Need help? Call us at 1800 200 5858 or 022 67745858.
We are available from 8:00 AM to 8:00 PM every day.

All products on our website are sold by company-authorized stockists who are eligible to sell them. No outside sellers are allowed. SmartShop is a marketplace where buyers and sellers connect.

All the prices are determined by the sellers themselves.
SmartShop only lists the MRPs of the products by default.

After your order is placed, you will receive a confirmation via email and SMS from SmartShop, containing all your order details.
You can also view your order history in “My Account" > "My Orders" if you have signed up.

It is not possible to add a new product to an already placed order. To buy new items, place a separate order.

You will receive status updates via email at your registered email address. If you need any assistance, give us a call.
You may contact us on 1800 200 5858/022 67745858 or cic@lk-ea.com.

SmartShop does not offer assembly or installation services for products.
For assistance, please contact your nearest electrician/contractor.

Your order will be delivered to your doorstep via courier, transport, or the seller's vehicle. Alternatively, you can opt for self-pickup. Bulk orders (over 10) and heavy items may take over 10 days for delivery.

Due to unforeseen circumstances, it is possible that your order might get delayed.
We suggest you check your order status with our customer care on 1800 200 5858/022 67745858 or cic@lk-ea.com

You can update your address in the "Address Book" section of your account.
If you need to change the shipping address after placing the order, you must cancel the order and place a new one with the updated shipping address.

First, confirm if anyone in your family or staff has received the product, as this is often the case. If the product is still not found, contact us on 1800 200 5858/022 67745858 or cic@lk-ea.com for further assistance.

Delivery of products is currently supported within India only.

Standard delivery time is 5-7 days, however for some products delivery time may vary depending upon the availability or depending upon the size of the order.

Time taken to deliver a product depends upon the below mentioned parameters:

• Stock availability
• Size of the order
• Shipping Address
• Size of the product

Once your order is confirmed and processed, you will receive a notification via E-mail/SMS. Please note that the delivery mode & the tracking information will be provided in the email.

The courier service provider will contact you on the phone number provided. Please coordinate with the courier service provider.

Creating an account on SmartShop offers the following benefits:

a. Access your order history, cancel orders, and update information easily.
b. Receive customized discounts and offers tailored to your needs by registering under the correct customer type.

Creating an account in SmartShop is simple.

1. Click "Sign Up".
2. Choose "Create an Account".
3. Fill in required details.
4. Click "Create Account".

It's very simple: Go to Sign in and please enter your email and password.

If you forgot your password: Go to Sign in and please select the option "forgot password" and enter your email.
You will receive a password reset link on your email address.

To update your email on SmartShop:

1. Sign in to your account.
2. Click "Edit" under "Contact Information".
3. Check "Change Email".
4. Enter your password for verification and click “Save”
If you are still having trouble, please contact us on 1800 200 5858/022 67745858 or cic@lk-ea.com.

SmartShop requires the GST number only for retailers, MSME – Industry and builders.
This is required as per compliance and for verification purposes only.
Please Note: This data is utilized only for your SmartShop account related transactions.

It is very simple to update your data.

1. Click on “Sign in” and Sign In with email and password
2. Check which information needs to be updated (Contact information, Address etc)

• You may contact us by any of the following methods
• Toll Free No: 1800 200 5858
• General No: 022 67745858
• Email: cic@lk-ea.com
• Working Time: (Monday to Saturday) 8.00 Am To 8.00 Pm

Since the payment was made directly to the seller, please contact them for a refund. If you need any assistance, give us a call. You may contact us on 1800 200 5858/022 67745858.

If you've received a confirmation email or message from us about your refund request, rest assured it's being processed. Financial organizations can sometimes take longer. If your refund isn't completed by the promised date, contact us at cic@lk-ea.com for assistance.

Your payment is secured. In case of online paid orders (paid through UPI/credit card/debit card/net banking), the amount is refunded in the same account from which you had made payment automatically within 7-10 working days. In case of any issues, please reach out cic@lk-ea.com.

COD refers to Cash on Delivery. It is available if you prefer not to pay online.
Limited availability for customer types & geographical locations.

Yes, there's a shipping charge of 150 INR if the order value is less than 1000 INR.

If a payment fails, please retry and ensure accurate information: account details, billing address, password (for net banking/UPI), and stable internet connection. If your account is debited after a failed payment, banks typically refund within 7 business days. For assistance, contact us at 1800 200 5858/022 67745858.

If your debit/credit card isn't working, you can choose Cash on Delivery (COD) at checkout. For assistance, call us at 1800 200 5858 or 022 67745858.

If your payment fails, check your bank account for any deductions. Typically, banks refund failed transactions within 5-7 business days. Refund timelines vary:

1. UPI/Net Banking: 5-7 business days
2. Debit Card: 5-7 business days
3. Credit Card: 7-21 business days

If COD option is not available on your address you can always opt for UPI/Net Banking or Credit/Debit Card.

Your online transactions on SmartShop are secure, following the highest internet security standards and PCI DSS compliance. We use Razor Pay as a payment gateway to protect your card details during transmission to banks for processing. Banks employ 3D secure password service for additional identity verification.

Yes, you can do online payments & cash on delivery (COD) orders through the mobile site. SmartShop uses Razor Pay as a payment gateway for payment. Razor Pay uses high end technology to protect your card information.